Frequently Asked Questions

Movers On Demand is renowned for delivering exceptional moving services in Colorado, characterized by reliability, safety, competitive pricing, and unparalleled customer service. Our reputation as a trusted moving company sets us apart, ensuring your moving experience is smooth and stress-free.

Ideally, contact us as soon as you know you will be moving. Our schedule can fill up quickly, and the earlier you book, the better. We recommend 2-4 weeks in advance, depending on the complexity and size of your move.

To ensure a smooth moving process, have all items packed and labeled, secure parking for the moving truck, and clear pathways in your home.

Preparation is key. Have everything boxed and ready to go. If your apartment has an elevator, reserve the freight elevator. Label boxes clearly and disassemble beds in advance if possible.

Yes, a $50 deposit is required to secure the date and rate of your move, refundable with 48-hour notice.

We provide a full refund of your deposit for cancellations made at least 48 hours before your scheduled move.

Yes, we are equipped with specialized tools and equipment for moving pianos and other heavy items, though additional fees may apply.

Yes, we specialize in moving seniors, with equipment for efficient moves in nursing homes and assisted living facilities. Our movers also receive dementia training to better assist certain seniors.

Yes, our movers are trained to handle special items such as antiques, artwork, and sensitive electronic equipment with care.

The duration of a move depends on factors such as the size of your home, the amount of belongings, and the distance of the move.

While our movers are knowledgeable and capable of disconnecting and reconnecting washers and dryers, they are not licensed plumbers. Therefore, a waiver of liability must be signed for these services.

While we don’t offer standalone junk removal, we can provide this service as an additional option for our moving customers.

Absolutely. We are fully insured, exceeding the mandated minimums, and licensed with the State of Colorado Public Utility Commission and the United States Department of Transportation.

Yes, under the Released Value Protection, the federal Motor Carrier Safety Administration mandates a maximum liability of 60 cents per pound per article. For enhanced coverage, inquire about full value protection with your moving coordinator. Third-party insurance is also available, offering various liability and deductible levels. We recommend movinginsurance.com for comprehensive options.

No, we are not responsible for items we did not load into a rental truck or pod.

Our movers are trained to handle all weather conditions. We will complete moves in various weather conditions, up to the point where it poses a safety risk to our crew.

Yes, we offer comprehensive packing services, and our packers bring the packing materials, available at an additional cost.

Absolutely. Packing can be the most time-consuming and challenging part of moving. Our skilled packers significantly ease this burden, taking care of your packing needs efficiently.

We recommend sturdy boxes, bubble wrap, packing paper, and high-quality tape for securing your belongings.

We accept cash, Zelle, and all major credit cards.

Yes, we maintain a 2-hour minimum for our services. This rate remains consistent on weekends, holidays, and during peak seasons.

Yes, the deposit amount is deducted from the final total of your move.

We use quilted pads for furniture at no additional cost and take measures to protect floors, doors, and walls during the move.

Absolutely. We are happy to arrange items according to your preference in your new home.

We recommend moving personal items like medicine, high-value items, an overnight bag, and important papers yourself.

Our movers are not allowed to smoke cigarettes during the move. We pause the time for lunch breaks.

While Movers On Demand does not directly provide post-move cleaning services, we have established partnerships with reputable cleaning companies. We would be happy to connect you with our trusted referral partners who specialize in post-move cleanups, ensuring your previous or new home is left spotlessly clean.

Yes, we proudly offer a 5% discount to active duty and retired military veterans, as well as their family members.

We are unable to move hazardous and flammable items, perishable foods, pets, sentimental and high-value items, and live plants. Otherwise, our movers can handle almost everything else.

Contact our claims office at (303) 481-8194 for prompt and efficient claim handling.

We recommend emptying clothes from drawers. Furniture exceeding 250 lbs may incur a heavy item fee.

Tipping is optional but appreciated. The recommended amount is 15-20% of the total move cost.