Movers On Demand is renowned for delivering exceptional moving services in Colorado, characterized by reliability, safety, competitive pricing, and unparalleled customer service. Our reputation as a trusted moving company sets us apart, ensuring your moving experience is smooth and stress-free.
Booking, Scheduling, and Preparation
Why should I use Movers On Demand?
When should I call a moving company?
Ideally, contact us as soon as you know you will be moving. Our schedule can fill up quickly, and the earlier you book, the better. We recommend 2-4 weeks in advance, depending on the complexity and size of your move.
How can I prepare for the moving day?
To ensure a smooth moving process, have all items packed and labeled, secure parking for the moving truck, and clear pathways in your home.
How do I make my move go faster?
Preparation is key. Have everything boxed and ready to go. If your apartment has an elevator, reserve the freight elevator. Label boxes clearly and disassemble beds in advance if possible.
Do you require a deposit when booking a job?
Yes, a $50 deposit is required to secure the date and rate of your move, refundable with 48-hour notice.
What is your cancellation policy?
We provide a full refund of your deposit for cancellations made at least 48 hours before your scheduled move.
Services and Moving Process
Do you move pianos and other heavy items?
Yes, we are equipped with specialized tools and equipment for moving pianos and other heavy items, though additional fees may apply.
Do you move seniors?
Yes, we specialize in moving seniors, with equipment for efficient moves in nursing homes and assisted living facilities. Our movers also receive dementia training to better assist certain seniors.
Are your movers trained for special handling (like antiques or artwork)?
Yes, our movers are trained to handle special items such as antiques, artwork, and sensitive electronic equipment with care.
How long does a typical move take?
The duration of a move depends on factors such as the size of your home, the amount of belongings, and the distance of the move.
Can I leave my washer and dryer connected?
While our movers are knowledgeable and capable of disconnecting and reconnecting washers and dryers, they are not licensed plumbers. Therefore, a waiver of liability must be signed for these services.
Do you have a junk removal service?
While we don’t offer standalone junk removal, we can provide this service as an additional option for our moving customers.
Insurance, Liability, and Policies
Is Movers On Demand licensed and insured?
Absolutely. We are fully insured, exceeding the mandated minimums, and licensed with the State of Colorado Public Utility Commission and the United States Department of Transportation.
Is my stuff covered?
Yes, under the Released Value Protection, the federal Motor Carrier Safety Administration mandates a maximum liability of 60 cents per pound per article. For enhanced coverage, inquire about full value protection with your moving coordinator. Third-party insurance is also available, offering various liability and deductible levels. We recommend movinginsurance.com for comprehensive options.
Are you responsible for items damaged in a rental truck or pod?
No, we are not responsible for items we did not load into a rental truck or pod.
What happens if there is bad weather during my move?
Our movers are trained to handle all weather conditions. We will complete moves in various weather conditions, up to the point where it poses a safety risk to our crew.
Packing Services and Materials
Do you provide packing services?
Yes, we offer comprehensive packing services, and our packers bring the packing materials, available at an additional cost.
Is it worth paying for packing services?
Absolutely. Packing can be the most time-consuming and challenging part of moving. Our skilled packers significantly ease this burden, taking care of your packing needs efficiently.
What packing materials do you recommend?
We recommend sturdy boxes, bubble wrap, packing paper, and high-quality tape for securing your belongings.
Payment and Pricing
What are the available payment methods?
We accept cash, Zelle, and all major credit cards.
Do you have an hourly minimum?
Yes, we maintain a 2-hour minimum for our services. This rate remains consistent on weekends, holidays, and during peak seasons.
Is the deposit amount deducted from my final bill?
Yes, the deposit amount is deducted from the final total of your move.
Moving Day and Post-Move
How will you protect my furniture and home during the move?
We use quilted pads for furniture at no additional cost and take measures to protect floors, doors, and walls during the move.
Can the movers arrange furniture in my new home?
Absolutely. We are happy to arrange items according to your preference in your new home.
What items should I move myself on moving day?
We recommend moving personal items like medicine, high-value items, an overnight bag, and important papers yourself.
Do you charge for cigarette or lunch breaks?
Our movers are not allowed to smoke cigarettes during the move. We pause the time for lunch breaks.
Do you offer cleaning services post-move?
While Movers On Demand does not directly provide post-move cleaning services, we have established partnerships with reputable cleaning companies. We would be happy to connect you with our trusted referral partners who specialize in post-move cleanups, ensuring your previous or new home is left spotlessly clean.
Special Considerations
Do you offer a military discount?
Yes, we proudly offer a 5% discount to active duty and retired military veterans, as well as their family members.
Are there any items you cannot move?
We are unable to move hazardous and flammable items, perishable foods, pets, sentimental and high-value items, and live plants. Otherwise, our movers can handle almost everything else.
How do I file a claim for a damaged item?
Contact our claims office at (303) 481-8194 for prompt and efficient claim handling.
Can clothes and other items be left inside furniture?
We recommend emptying clothes from drawers. Furniture exceeding 250 lbs may incur a heavy item fee.
Do I have to tip the movers?
Tipping is optional but appreciated. The recommended amount is 15-20% of the total move cost.
